Blog and White Papers
Check out some of our thoughts…
The Importance of International Citizen Exchange
A little over a year ago, I posted a blog titled “Cultural Competence Starts with Cultural Humility.” I discussed how expanding your personal cultural competence or intelligence will increase your ability to adapt to new cultural settings and thrive in culturally...
Lessons from Terrible Students: Leadership, Training and DEI
At my company, X-Factor Solutions, we’re often asked about the intersection of topics we focus on. I love it. When I founded the company, the “X” in X-Factor was always intended to be a visual representation of the intersection and connection of multiple professional...
Organizational Focus for Sustained Success in the New Year
A few weeks ago I wrote a blog discussing how “What makes you tick doesn’t necessarily work for everyone else!” The article focused largely on your concern for people, processes, and performance. It was about how your concern is part of your work approach and plays a...
Understanding Employee Motivation: Navigating Diverse Work Styles for Team Success
What makes you tick doesn’t necessarily work for everyone else! Have you ever worked with someone who was so driven by bottom-line results, that, according to your perception anyway, they continuously ran over their coworkers (maybe even you) in pursuit of success? ...
Organizational Culture Change Starts with Stories from the Top!
For the past couple of months, I’ve been working with a client that is quickly becoming one of my favorites. They are intentional and purposeful in how they address several critical success factors for organizational culture change. This includes defining...
A Delicate Balance: Effectively Serving Customers and Managing Organizational Constraints
In the relentless pursuit of cultivating a strong culture of exceptional customer service, organizations often find themselves navigating the delicate balance between effectively serving customers and managing organizational constraints. The struggle often stems from...
“Mini” Strategic Planning
Strategic planning can be daunting, especially for small businesses, non-profit organizations, companies with a limited budget to hire an outside consultant to assist with the effort, or for anyone who just doesn’t have the (perceived) requisite experience. Don’t let...
The Non-Linear Nature of Organizational Change
Over the past couple of months, I have been working with a client who is focused on transforming the organizational culture of their workplace. The goal was to transform into a more communicative and transparent environment. The process started by completing many...
Cultural Competence Starts with Cultural Humility
One of my favorite quotes by Rev. Dr. Martin Luther King, Jr. is from a speech he made at Cornell College in 1962. He so eloquently stated: “People fail to get along because they fear each other; they fear each other because they don’t know each other; they don’t...