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The Travel Nightmare That Highlighted a Customer Service Crisis
A few weeks ago, I experienced one of those travel nightmares you hear about but hope to never endure. Delayed flights, multiple cancellations, and lost luggage combined to create a frustrating ordeal. But what stood out most wasn’t the logistical chaos—it was the way...
Using the Five “D’s” to Develop Resolutions You Can Keep
It’s that time of year when many people feel obligated to express their resolutions for the next year. Unfortunately, regardless of good intentions and high aspirations, most people start strongly with their resolutions but fizzle within the first few months....
Persistence and Determination: Your Keys to Closing the Year Strong
We already talked about the holiday season and the end of the year as being the season of gratitude. However, as we reflect on our accomplishments and goals, this can also be a time when distractions multiply, and it can be easy to lose sight of the objectives we set...
Organizational Transitions…A Great Time to Execute Strategic Planning!
About a year ago, I wrote a blog titled “Mini” Strategic Planning in which we discussed some of the primary differences between a full-blown strategic planning effort and a much shorter version. The main point was that the shorter version is just as powerful in...
Ballet, Business, or Both
For some of our most recent blogs, I’ve asked a few of my closest friends and even family to contribute to our discussions on leadership, representation, strategic planning, and other topics. October 1st is World Ballet Day and I am thrilled to share a discussion that...
Insights from a Burgeoning Leader
From time to time our X-Factor Solutions blog allows us to hear from new voices! Seeking input, advice, and counsel from others is a staple of my continuous personal leadership journey. I recently had the opportunity to celebrate the college graduation of my son,...
Why Representation STILL Matters in the Medical Field
A guest post from Dr. Joshua W. Moore. "Unless we address the inequities in our healthcare system, the health disparities that exist today will not only persist but will worsen." - Dr. David Satcher, former Surgeon General of the United States This statement...
Embrace the Season as a Business Opportunity
I always love this time of year! Just as nature awakens from its winter slumber with new energy and vitality, spring also has a way of infusing many businesses with a renewed sense of energy and motivation. We often see the launch of new programs and initiatives, as...
Managing Generational Differences in the Workplace
In our February 2024 X-Factor Solutions newsletter, we mentioned a recent workshop that we facilitated for a client in higher education. In that reference, we discussed how fostering a collaborative and successful workplace across generations involves recognizing and...